FAQ

Frequently asked questions

How can I track my order?


Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email that contains a tracking number. You can click on that number to see the latest updates on the location of your shipment.




Can SOL2SHOP deliver orders to a PO Box?


Typically only national postal operators (like the US Postal Service or Canada Post) are able to deliver orders to PO Boxes. Many of our products including framed posters and bulkier shipments are too large to be accepted by national postal operators, so we use commercial companies (like FedEx) to deliver these products that cannot deliver to PO Boxes. We suggest you use a physical address instead of a PO Box address to ensure smooth delivery.




Do all items in orders always ship together?


There are some products that we'll ship separately due to packaging differences, but we are working on optimizing the process. These products are mugs, wall art, stickers, jewelry, backpacks, pillows with stuffing, snapback hats, trucker hats, dad hats/baseball caps, and visors.

In some cases, products from the same order can also be fulfilled in different facilities, which means they’ll be shipped separately.




How do I report a problem with my order?


-Find your order number

-Click on order to open order summary

-Write up your problem in detail and upload relevant photos where possible

-"Report problem"

Be aware that we may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.




What if the order is lost in the mail?


For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.




My order shows it is being returned to sender, what now?


There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned. You will receive notice once the order arrives back to our facility. We would contact you to provide us with an updated address if you wish to have the product reshipped. New shipping charges will be applied for orders that have been unclaimed at customs, returned by your customer, or had an incorrect address originally provided.




What if the product is damaged in the mail?


If something arrives damaged, send a photo of the damaged goods to sol2shop@gmail.com, then we'll gladly send a replacement at no cost to you.




How long do I have to submit a claim for a return/exchange?


Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date.




Where are returns sent?


The return address will be provided based on where your package was fulfilled