SHIPPING & RETURNS
We create custom products on demand. Made to order is an order fulfillment method where items are printed as soon as an order is made. Your order shipping delivery time is based on fulfillment time + shipping time. Our network supplier automatically sends your orders to the nearest fulfillment center where the items are produced in 2–7 business days. The average domestic shipping time is 4 business days depending on the delivery destination.
Where does SOL2SHOP ship from?
We have a network of suppliers worldwide which can drop ship special items to you directly.
SOL2SHOP has different shipping fees, depending on where you are shipping to. There is also an additional cost for additional items.
SOL2SHOP does acknowledge that there are sometimes, delays in shipments from the shipping carriers used to fulfill your order that are beyond our control.
Return & Exchange Policy
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. Please include a photograph demonstrating the poor quality of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment (if and as applicable).
Please contact us before returning any products. We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of. We do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges.
The customer is responsible for all shipping costs of the product being shipped back to the assigned return warehouse. The item that you are returning must be in original condition. This means the product must be fully operating to its maximum ability and MUST be in original packaging. It must be in a “resale condition”. Any product sent back that has cosmetic or other damage will be denied and no refund will be issued. If the item that you are returning is received by SOL2SHOP and does not meet our criteria of "resale condition," we will not issue any credit. Also, if you return a product that qualified you to receive free shipping, you will be charged the standard shipping and handling fee.
Shipping and handling fees are non-refundable. If you received free shipping on an order and return the item(s), you will be charged shipping and handling fee.
Items we do not accept returns on:
If the product packaging is missing.
If some parts of the product is missing.
If the product has been subject to any usage
If there are any signs of damage to the product.
SOL2SHOP may credit a partial refund depending on the condition of the returned item.
How do I return an item?
-Read the return policy carefully make sure your item is qualified to be returned
-Please contact us before returning any products. Include your Order Number in all order-related correspondences.
If you’ve ordered or received a SOL2SHOP product as a gift and it needs to be returned, our standard policies will apply.
PayPal: Any refunds processed will show back up in your Paypal account within 24 business hours. Please note, the refunded amount must be transferred back to your banking institution from your Paypal account.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within three to five business days.
Prepaid Card: Refunds cannot be processed to prepaid cards.
We accept Visa, MasterCard, American Express, ChinaUnionPay, JCB, Diners, CartesBancaires, Discover, Electron and Maestro.
Please note that Credit Card charges will appear on your statement as Solstar Wireless
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. The supply of goods that are made to the consumer's specifications or are clearly personalized;
2. Sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
Therefore SOL2SHOP reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
International Shipping Information:
Orders are subject to applicable customs, duties and taxes, all of which are the responsibility of the customer